Returns & Exchanges
At Horze, we want you and your horse to be completely satisfied with your gear, which is why we offer a straightforward 30-day return policy for all unused items in their original packaging. Whether it's a fit issue or a change of heart, our team is here to ensure your exchange or refund is processed as smoothly as a clean jump.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging with all tags attached, ensuring the product is clean and free of horse hair or debris.
Ship It Back
Attach the pre-paid shipping label provided by our portal to your package and drop it off at any authorized equestrian supply carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing